
Buyers’ real questions on extended car warranty plans
Extended car warranty plans come with baggage. Most buyers have already searched “Are extended car warranty plans a rip-off?” on their phone in your showroom. They walk into F&I with their guard up, ready to say no to anything that sounds like a pitch.
Your job is to answer the questions they actually ask, in plain language, so you can sell protection without pressure. Road trips are starting, used vehicles are moving, and warranty questions come up more often. If your answers are clear and honest, you close more of the right buyers and deal with fewer headaches later.
What this guide covers
- What buyers really worry about, compared to what you usually pitch
- How to talk numbers with simple examples from Auto Shield programs
- How to fix common F&I habits that kill trust
Extended coverage can be smart or a waste. It depends how you structure it, how you explain it, and if it fits that buyer’s real life.
Is this extended warranty even worth it?
This is the first question in most buyers’ minds. They are already stretched on price and payment. Adding protection feels like one more grab at their wallet.
Most shoppers do not picture a large repair bill in one hit. They only see an extra bump in their monthly payment. If you stay at the payment level, they miss the real math.
Bring it back to simple numbers. For example, Auto Shield Road Hazard has:
- An approval rate of 87%
- An average claim of $449
You can say something like:
“On average, when people use Road Hazard, the claim paid is $449. Think about one bad pothole, one blown tire, or a bent rim over the next few years. Compare that to a small extra payment spread over your term.”
Support that with a basic repair list, such as:
- Transmission or major engine work can run into thousands
- Infotainment or screens often cost hundreds just to diagnose, more to replace
- Sensors and safety tech use small parts with big labour bills
- Tires and rims after a pothole can easily run a few hundred per corner
Use quick, real-life style scenarios.
Used SUV buyer
- Drives long highway trips from city to cottage
- Bigger tires, more weight, more strain on parts
- Road Hazard and extended coverage on key systems often make sense over several summers of travel
Small-car commuter
- Short city trips, mostly low speeds
- If they drive low yearly kilometres and keep a strong emergency fund, you might say the basic factory coverage is enough and Road Hazard alone could be a better fit
You should also be ready to say “It is probably not worth it” when:
- The vehicle is new, on a short lease, with low expected kilometres
- The customer has strong savings and does not like add-ons at all
- The unit is very old and high kilometre, where it really needs reconditioning more than coverage
When you are honest about who should skip coverage, buyers relax. They stop feeling like every answer leads to “Yes, buy it.” That trust usually means higher close rates with the people who truly need protection.
What exactly is covered and what gets denied?
This is where most complaints start. Someone was told “bumper to bumper,” then finds out something is excluded.
Keep the language simple:
- Mechanical breakdown coverage pays when something that is supposed to work stops working because a part failed
- Wear and tear coverage applies to regular wearing out, but most basic plans do not include this
- Maintenance items like oil, wiper blades, and brake pads are usually not covered
- Pre-existing issues before the contract start are not covered
Explain “deductible” in one line:
“A deductible is the part you pay first on a covered repair. For example, if the bill is $800 and your deductible is $100, you pay $100 and the plan pays $700.”
Then use clear Auto Shield examples.
Road Hazard
- Customer hits a pothole on the 401
- Tire and rim are damaged
- They call the claims line, the shop sends in damage details, and if it fits the program rules, payment goes to the shop based on the contract terms
Theft
- Truck is taken from a condo parking garage
- The vehicle is reported as stolen, the insurer pays the main claim
- Theft coverage can help with extra loss or replacement gaps, depending on the program chosen
Job Loss
- Customer is laid off within the covered window
- They provide proof of job loss
- Payments can be covered for a set period, based on the contract
Common F&I mistakes that cause problems later
- Saying “Everything is covered” instead of pointing out limits
- Rushing the menu and skipping the differences between coverage tiers
- Not offering a single-page summary that the buyer can photograph with their phone
Two simple scripts help:
- “Here is what is covered in green. Here is what is not in grey. Let us stay in the green box so there are no surprises.”
- “If you remember one thing, this pays when X happens, not when Y happens.” Then give one clear X and one clear Y.
Are you just adding profit or is this fair?
Buyers assume extended car warranty plans are pure margin. Ignoring that feeling only confirms it.
Try a direct approach:
“You are right, the dealership does earn money on protection products. There is nothing hidden there. The real question is whether the coverage gives you good value for how you drive.”
Shift from “peace of mind” talk to clear value:
- Fewer surprise repair bills
- Faster repairs because the process is already set up
- Support when something big fails far from home
You can describe a simple comparison:
- Driver with no coverage pays repair bills out of pocket when they hit
- Driver with extended warranty and Road Hazard has many of those costs covered
- Over 4 to 6 years, the second driver trades some small, steady payments for protection on the big spikes
Packaging helps when it is based on their real risk:
- Extended warranty plus Job Loss protection for gig or contract workers who worry about income swings
- Theft and GAP-style Financial Loss coverage together for buyers with small down payments
Red flags that make buyers walk:
- Dropping all coverage options at the very end after the payment is set, with a big jump
- Saying they must buy today or lose the chance forever
- Using fear scripts about “You will be stuck on the side of the road” instead of simple facts
Can I cancel or change this later?
Summer in Canada is busy. People are planning trips, weddings, moves, and they watch every dollar. Flexibility matters.
Lower tension by explaining up front how cancellations and changes work. Use simple scenarios.
Customer sells the vehicle early
- Explain what happens if they sell privately or to another dealer.
- Explain if any part of the unused coverage is refundable based on the contract.
Customer trades back to your store
- Explain how you handle remaining coverage value on trade-ins.
- Explain how you deal with refunds or rollovers in your process.
Customer keeps the vehicle but wants to cancel coverage
Explain:
- When they can cancel
- What part, if any, is refundable
- How long refunds normally take to process
Also talk about transfer options:
- Some plans can move to the new owner
- This can help resale, because the buyer feels safer buying a used unit with coverage
A clear “What happens if you cancel” one-pager reduces chargebacks and angry calls later. When your cancellation talk matches your sales talk, customers feel treated fairly.
What makes your plan better than my bank or online?
Protection is something buyers shop too. Many come in with an offer from their bank or a quote they pulled online.
You do not need to trash anyone. Focus on what matters in real life in Canada. For example:
- Where repairs can be done across Canada, not only at your store
- Claim speed and approval, backed up with simple points like Road Hazard’s 87% approval rate
- Average claim size, like Road Hazard’s $449 average, compared to a small payment over time
Useful talking points:
- Clear, readable contracts
- A simple claims process and real people on the phone
- Coverage that fits Canadian weather, long winter commutes, and summer road trips
Offer to build a side-by-side comparison the buyer can photograph:
- Columns for your plan and their other quote
- Rows for coverage items, claim process, repair locations, and flexibility
Do not forget RVs and power sports. Spring and early summer are when campers, trailers, and ATVs come out of storage. Coverage looks different here:
- Units sit all winter, then work hard in a short season
- Repairs often happen far from home or in smaller towns
- Protection focused on these use patterns can matter more than on a daily commuter
Turn buyer questions into stronger warranty results
Your best F&I tool is answering the buyer’s real questions, not forcing a script. When you speak clearly about what is worth it, what is not, and how it works when things go wrong, extended protection feels like a practical choice instead of a pressure tactic.
Action checklist for your next week in the office
- Write your own plain answer to “Is it worth it?” using one clear dollar example.
- Build a single-page coverage summary for extended warranty, Road Hazard, Theft, Job Loss, and Financial Loss that a customer can photograph.
- Add a fast, standard explanation of cancellation and transfer rules to every delivery.
Track how your close rates change when you start with questions instead of a full menu pitch. Note which objections come up most and tighten your answers every month. When your team knows the numbers and speaks directly, buyers start to see extended car warranty plans as a fair tool for Canadian roads instead of a trick added at the last minute.
Protect Your Vehicle And Budget With The Right Coverage
Explore our tailored extended car warranty plans to keep your vehicle protected long after the factory warranty expires. At Auto Shield Canada, we help you choose coverage that fits your driving habits, budget and peace-of-mind needs. Speak with our team to compare your options and get clear answers before you commit. If you have questions or prefer to talk it through, simply contact us and we will walk you through your best next step.
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Extended warranty transfer rules for Canadian cars may allow coverage to transfer when the contract allows it and the required steps are completed on time. Before a private sale, trade-in, or fall vehicle purchase, review the paperwork so coverage is described accurately.
Keep Your Coverage Value When You Sell
Extended car warranties in Canada can add value when you sell a vehicle, but only if the plan can transfer. A buyer may see remaining repair protection as a real benefit. Still, a missed deadline, missing form, or ineligible buyer can leave the plan with the original owner.
Check your plan before you post an ad, accept a deposit, or begin trade-in talks. Transfer rules can change by provider, product, vehicle age, province, ownership type, and the wording in your agreement.
October is a smart time to handle this. Many Canadians shop before winter, when dependable transportation, tires, roadside help, and repair protection can matter more. Do the paperwork early, before the sale is final.
Start with the Exact Contract Terms
The service contract controls the transfer process. A verbal promise from a seller, dealer, or F&I representative does not replace the wording in the agreement.
Pull out the original contract and check:
- Certificate or contract number
- Purchase date and vehicle identification number
- Coverage term and kilometre limit
- Transfer deadline and any required fee
- Claim history and payment status requirements
Factory warranty coverage and an extended warranty are not always treated the same way. A remaining manufacturer warranty may have its own transfer process, while a vehicle service contract can have separate forms, limits, and buyer rules. One transfer does not automatically move every protection plan connected to the vehicle.
A common dealership mistake is saying, “the warranty transfers,” before anyone reads the plan. Confirm the exact wording before transferable coverage is included in an appraisal, listing, trade-in value, or buyer conversation.
How the Transfer Process Usually Works
Most transfer requests follow a simple order. First, the seller confirms that the vehicle and buyer qualify. Next, the seller gathers the documents, completes the required form, pays any applicable fee, and submits everything within the stated time period.
The provider then reviews the request. Until written approval arrives, do not advertise the coverage as transferred. Saying a plan “should transfer” can create problems if the request is later declined.
Documents often requested include:
- The original service contract
- A signed bill of sale
- Current registration and the vehicle identification number
- Current odometer reading and buyer contact details
- Proof of fee payment and, when needed, a lender release
Requirements vary by agreement. General Government of Canada consumer information can provide background, but provincial rules and contract language can differ. Your own certificate remains the final reference.
What to Check Before You Promise Coverage
- Transfer deadline: Some plans allow only a short submission window. The request arrives too late.
- Transfer fee: Payment may be needed with the form. The request sits incomplete.
- Remaining term: The buyer needs an honest view of coverage left. Coverage is overstated in the sale.
- Kilometre limit: Coverage may end when the limit is reached. The buyer expects protection that has ended.
- Eligible buyer: Some contracts limit who can receive coverage. The new owner does not qualify.
- Signatures and payments: Forms and account status must be complete. Missing details delay approval.
Meet the Deadline Before Winter
Timing causes many transfer problems. After a private sale, sellers may assume the buyer can deal with paperwork later. The contract may put that job on the original purchaser instead. Submit the documents as soon as the sale closes, then keep proof of submission.
Small errors can stop the process. An incorrect vehicle identification number, unreadable bill of sale, missing signature, incomplete buyer details, or unpaid fee can hold up a request. Make copies of every document and keep the written confirmation once the transfer is accepted.
Trade-ins can work differently from private sales. A dealer may ask to see the contract before assigning any value to transferable coverage. If the dealer plans to resell the vehicle, confirm who will submit the request and who will pay any fee. That avoids inaccurate information being passed to the next owner.
Check Other Protection Plans Separately
Road Hazard, Theft Protection, GAP coverage, Financial Loss protection, Job Loss protection, and appearance products can each follow different rules. Some may stay with the vehicle. Others can end when the loan closes, the named owner changes, or the vehicle is sold.
Road Hazard is a good example. Before presenting it as a buyer benefit, confirm if the plan follows the vehicle, the tire set, or the original purchaser. Do not assume a new owner receives the same protection without checking the certificate.
Financing-related products need extra care. GAP, Financial Loss, and Job Loss protection often connect to the original finance agreement or named borrower. A buyer may take ownership of the vehicle without receiving those protections. Review each product separately before including it in the sale discussion.
Set up a Smooth Sale
Before an October or winter-season sale, read the contract, confirm transfer eligibility, check the deadline, gather documents, state the remaining term honestly, submit the request quickly, and keep written confirmation.
Clear paperwork protects the seller, buyer, dealership, and provider. Extended car warranties in Canada can help support a sale when the transfer process is handled correctly.
Compare Coverage Before You Commit
Review extended car warranties in Canada to compare available protection and find a plan that suits your vehicle and budget. Auto Shield Canada can help you understand coverage terms, eligibility, and payment options before you choose. Questions about a specific vehicle or plan? Contact us for clear answers.
Why the Finance Office Feels Like a Pressure Cooker
You think you are done once you shake hands on the car price. Then you get walked into the finance office and the conversation flips to forms, extra fees, and a fast pitch for protection plans. Your brain is tired. You want your keys. Suddenly you are deciding on long, expensive extended car warranty plans you do not really understand.
That pressure is not an accident. The more rushed you feel, the easier it is to say yes to a package that sounds safe but is fuzzy on details. You do not have to accept that. You can slow things down, ask sharp questions, and skip one big mystery bundle in favour of smaller, clearer coverage that fits how you drive in Canada.
What Extended Car Warranty Plans Actually Cover
An extended car warranty is usually a service contract that starts after the factory warranty ends. It can cover parts and labour for certain repairs, but it also comes with pages of exclusions, limits, and rules you are expected to follow. The idea sounds simple. The reality is often tricky.
Most plans fall into a few basic tiers:
- Powertrain only: engine, transmission, and a few major parts
- Mid-level: covers powertrain plus some electrical and mechanical items
- "Everything-except" style: long list of covered parts plus an even longer list of exclusions
Wear and tear items are often left out, things like brake pads, wiper blades, and many suspension components. The timeline can also be confusing. Say your car already has a 5-year or 100,000 km factory warranty, and the dealer offers an extra 3 years. The questions to ask are simple:
- Does the 3-year extension start now or after year 5?
- Is there a total kilometre cap?
- Will you even own the car that long?
If you tend to trade in every few years, you may be paying for years of protection the next owner will use, not you.
Common Finance Office Tactics to Watch For
Finance staff often work under strong targets, and that can shape how the pitch feels. Some common moves include:
- "Today only" price or "this has to be on the original contract"
- Bundling extended warranty, theft, road hazard, and more into one neat monthly payment
- Hinting that you are being reckless or cheap if you say no
Vague answers are a warning sign. If you ask "What is not covered?" and they wave at the contract instead of giving clear examples, slow down. If they will not show a sample contract or a simple coverage list, that is another red flag.
You can keep things calm and still be firm. Quick scripts you can use:
- "Please give me the full total for this plan, not just the change in payment."
- "I need the coverage sheet and a sample contract to read."
- "I am not deciding on this in 2 minutes. Let me read and then I will answer."
If the tone shifts when you say that, you learn something important about what you are being sold.
Extended Car Warranty Plans vs. Focused Protection
A large all-in extended warranty tries to cover a wide range of mechanical failures. Focused products aim at specific, real problems that hit Canadian drivers every season. Here is a simple comparison.
- Extended Warranty
- Broad mechanical focus
- Many exclusions and rules
- Overlaps with factory coverage for a while
- Road Hazard
- Targets tire and wheel damage from potholes, nails, and road debris
- Simple claim: something breaks, you fix it.
- Can pay off quickly if you drive in heavy construction or winter ruts
- Theft Protection
- Helps if the vehicle is stolen or broken into
- Often comes with ID marking and recovery support
- Job Loss Protection
- Steps in to cover payments for a period after a job loss covered by the contract
- Financial Loss (GAP) Protection
- Helps cover the gap between what you owe and what your insurer pays if the car is written off
Targeted products can be easier to understand in real life. Think of a spring pothole that bends a rim, a condo parkade break-in where wheels or parts go missing, or a layoff after your company restructures. Those are clear events with clear outcomes. That makes the value easier to judge.
What Actually Fails on Modern Cars
Modern vehicles are more reliable in some ways and more fragile in others. With regular maintenance, many engines and transmissions run well for a long time. The problems drivers report more often are:
- Electronics modules and sensors
- Infotainment screens and control units
- Advanced safety tech, cameras, and radar units
Fear-based pitches talk about "huge engine bills" and "total transmission failure" as if they wait around every corner. In reality, a lot of owners deal more with electrical faults, warning lights, and tech that needs reprogramming. That does not mean you should ignore risk. It does mean the plan you buy should match real failure patterns and list covered parts clearly.
In Canada, long commutes, rough winter roads, and salt exposure add stress. If a plan does not clearly name the components you are worried about, it is fair to question why you would pay for it.
Reading the Fine Print Without Going Cross-Eyed
You do not need to be a lawyer to scan the contract for 10 minutes. Focus on a few key sections:
- Exclusions, what they do not pay for
- Maintenance rules, what you must do and keep receipts for
- Claim limits per visit and maximum payout for the whole term
- Who underwrites the contract and who actually pays claims
Watch for red flags like:
- "Betterment" clauses, where they make you pay part of the repair because the car is "better" after
- Rules that say you must service only at one dealer
- Denial if you miss one oil change by a small amount
- Coverage that ends the day you sell or trade the car
Grab a pen, circle anything that worries you, and write questions in the margin. Ask the finance manager to explain each one in plain language. If the answers feel slippery, treat that as a sign to step back.
Seasonal Reality Check for Canadian Drivers
Buying in July feels sunny and safe, but the car has to live through the rest of the year. Across Canada, you see:
- Summer construction zones with loose gravel and deep cuts in the road
- Fall storms that scatter debris everywhere
- Winter ice, snow, and hidden potholes that wreck tires and wheels
That is where more focused products can line up better than a broad mechanical warranty. For example, a Road Hazard program with a high approval rate and an average claim around $449 can cover a damaged set of tires and rims quickly. Financial Loss (GAP) protection matters if you are financing with a small down payment and a write-off in bad weather would leave you owing more than the car is worth.
Think about a simple timeline. You buy in July, hit heavy road work in August, and by November you face deep ruts and frost heaves. A plan aimed at those specific risks can do more for you than a distant promise about engine repairs 7 years from now.
How to Decide in 10 Minutes or Less
When the pitch starts, pull out a quick mental checklist:
- Total cost of the plan, not just "only X per month"
- Length of coverage and how it overlaps with your factory warranty
- How many kilometres you drive each year
- How long you realistically keep cars
- How much cash you keep set aside for surprise repairs
From there, you usually land in one of three choices:
- Skip all add-ons, especially if the factory warranty already covers your main worry
- Choose one or two focused protections that match real risks, like Road Hazard, Theft, Job Loss, or GAP
- Take an extended plan only if the contract is clear, the price is transparent, and the parts you care about are named
"No" is always allowed. You can often buy similar protection later from providers that focus on clear terms and fast claims instead of quick upsells.
Take Control of the Warranty Conversation
You will likely face an extended car warranty pitch every time you buy a vehicle. Walk into the finance office expecting it, not surprised by it. Have a few questions ready on your phone, such as:
- "What are the top 5 things this does not cover?"
- "How many claims are approved on this product each year?"
- "What is the average claim amount and how long do payouts take?"
- "Can you show examples of Road Hazard, Theft, Job Loss, or GAP claims that helped drivers?"
Auto Shield Canada works with focused protection like extended warranties, Road Hazard, Theft, Job Loss, and GAP, and sees every side of these conversations. If you walk in with this outline as a checklist, take your time, and only pay for protection you can explain back in one short sentence, you keep the real power in that finance office.
Protect Your Vehicle And Budget With The Right Coverage
Choose peace of mind on every drive with Auto Shield Canada by exploring our tailored extended car warranty plans that suit your vehicle, mileage and budget. We take the time to walk you through your options so you only pay for coverage that truly fits your needs. If you have questions or want a quick quote, simply contact us and we will help you get started today.
Extended car warranties give dealers a timely way to talk about repair-cost concerns before winter driving begins. A clear, vehicle-specific discussion helps customers consider protection without feeling pressured.
Winter Gives F&I a Clear Reason to Discuss Protection
Extended car warranties are worth offering before winter, especially during the early fall sales period. Buyers are already thinking about winter tires, cold starts, road conditions, and holiday trips. That makes reliability a natural part of the F&I conversation.
We set the right expectation from the start. An extended warranty does not cover every repair, routine maintenance item, or winter problem. It may help a customer budget for eligible mechanical repairs after factory coverage ends, or when a used vehicle has limited coverage left.
Winter should start a useful conversation, not create fear. Before traffic picks up, we recommend that dealership teams refresh product menus, review eligibility rules, and practise simple explanations.
Winter Repairs Can Strain Household Budgets
Cold weather can expose problems that were already starting. Weak batteries, warning lights, rough roads, potholes, slush, salt, and extra idling can turn a small concern into an inconvenient repair visit.
Transport Canada shares winter-driving guidance that reminds drivers to prepare for changing road conditions. For F&I teams, that seasonal context matters because buyers understand that an unexpected vehicle bill can disrupt a monthly budget.
Extended car warranties can make sense for customers who:
- Plan to keep the vehicle after factory coverage ends
- Drive long distances or commute often
- Buy a higher-mileage used vehicle
- Want a clearer way to plan for eligible repair costs
A late-model SUV used for family travel may bring different questions than a low-kilometre commuter sedan. We keep the conversation tied to the actual vehicle and the customer’s plans.
Contract details still matter. Staff should explain covered components, deductibles, waiting periods, exclusions, claims procedures, and any limits in plain language. Saying that “winter repairs are covered” is too broad and can create problems later.
Match Coverage to the Deal in Front of You
Generic warranty pitches rarely land well. We start with the deal details, then help you match protection to the customer’s likely ownership experience.
| Deal Detail | Useful F&I Conversation |
| --- | --- |
| Newer vehicle with factory coverage left | Discuss protection that may extend coverage into later ownership years. |
| Used vehicle with higher mileage | Review available mechanical breakdown terms and covered components carefully. |
| Long commute or frequent highway travel | Discuss repair protection and roadside-related benefits, subject to contract terms. |
A quick review can keep the recommendation relevant:
- Vehicle age, mileage, make, and model
- Remaining factory warranty
- Expected ownership length
- Annual kilometres and travel habits
- Payment comfort and deal structure
One common mistake is presenting the same warranty package to every buyer. A customer planning to trade in two years may see little value in the same term that suits someone keeping a vehicle through several Canadian winters. Current program availability, eligibility, and contract wording should always guide the presentation.
Add Protection for Common Winter Risks
Mechanical coverage is one part of a winter menu. Road conditions and travel plans can also create risks that fall outside a mechanical repair discussion.
Road Hazard protection is a practical example. Potholes, damaged pavement, and debris can damage tires and wheels, and those claims can still be costly for customers. We recommend using current approved program reporting and dealer materials when discussing claim approval figures or average claim amounts.
Theft protection may also fit customers who expect overnight parking at airports, hotels, shopping centres, or outdoor lots during winter travel. Security concerns vary, so it should be presented as an option, not an automatic addition.
For payment-focused customers, Job Loss and Financial Loss protection can open a separate conversation about payment stability. These products need careful explanation. Eligibility, waiting periods, benefit limits, and exclusions should be reviewed before a customer decides.
Keep the menu short. Too many products can confuse buyers and reduce trust. A focused recommendation usually works better than a long list of add-ons.
Avoid F&I Habits That Damage Trust
Weather should never be used as a scare tactic. Statements like “You will need this when winter hits” can make buyers pull back. Specific examples about repair planning, pothole damage, theft concerns, or payment protection are easier to understand and support.
We also avoid calling an extended warranty bumper-to-bumper coverage unless the contract clearly supports that description. Customers need a straight answer about what is included, what is excluded, the deductible, and how a claim works.
A practical team checklist includes:
- Review current product eligibility and available terms
- Practise a 60-second winter-relevant explanation for each product
- Use the same wording across sales, F&I, and delivery teams
- Give customers contract documents and claim contact details
- Confirm each recommendation fits the vehicle and ownership plan
Penetration alone is not a complete measure of success. Cancellations, customer questions, claims experience, and post-sale feedback can show where the process needs work.
Put a Practical Winter Menu in Place
The best time to prepare is before the first snowstorm or a rush of winter service appointments. A short pre-season review of scripts, product materials, claims data, and staff training can help keep each conversation accurate and useful.
Winter gives dealers a relevant reason to discuss protection. The strongest approach stays simple: connect the coverage to the vehicle, the customer’s driving plans, and the possible impact of an eligible repair or road hazard claim.
Give Your F&I Team Clear Coverage Options
Review extended car warranties that fit different vehicles, budgets, and ownership plans. Auto Shield Canada gives dealers straightforward products to present without adding unnecessary complexity to the sale. If you want help selecting options for your inventory, contact us to speak with our team.